Success Stories
Learn about the success stories that have had a
positive impact on our clients’ businesses
Business Challenges
Why did you choose Field Service?
Results
Business Challenges
Why did you choose Field Service?
Results
Business Challenges
Why did you choose Field Service?
Results
Business Challenges
Why did you choose Field Service?
Results
Business Challenges
Why did you choose Field Service?
Results
Business Challenges
Why did you choose Field Service?
Results
Business Challenges
Why did you choose Field Service?
Results
Business Challenges
Why did you choose Field Service?
Results
Business Challenges
Why did you choose Field Service?
Results
Business Challenges
Why did you choose Field Service?
Results
Desafios do Negócio
Por que escolheu o Field Service?
Resultados
Desafios do Negócio
Por que escolheu o Field Service?
Resultados
Desafios do Negócio
Por que escolheu o Field Service?
Resultados
Business Challenges
The Quality and Environmental Management, along with the Systems Management and the infrastructure, engineering, and works managements, needed precise and well-documented information on compliance with quality and safety standards in the tasks of assembling high-voltage overhead lines and trenching. This required, among other things, that their operators and contractors:
● Ensure that the documentation and preparation for performing the work were in order according to the company’s internal standards
● Record the execution of the work with photos and geolocation
● Review and certify the correct completion of the work
● Register the electronic signatures of those responsible
● Ensure that each type of work had the appropriate information, which required different types of forms and reports
● Identify deviations and reasons for work suspensions
● Quickly upload all this field information to indicator dashboards that would allow them to properly manage the processes
To address these challenges, Edenor deployed a total of 25 people, including technicians, field engineers, and supervisors, to evaluate three possible solutions: Voölks’ Field Service and similar solutions from two American companies. After three months of testing, they opted to hire Voölks’ services as they saw that Field could meet 100% of the requirements.
The Field solution, consisting of a web application for managing information, accessing data, and configuring forms and reports, and a mobile app used in the field for data collection, was implemented in less than a month, providing more than 100 inspectors and contractors with a tool to make the process more efficient and transparent.
Why did you choose Field Service?
Results
The use of Field within Edenor has grown and continues to grow, involving new areas of work and is on its way to becoming a standard for all field processes that require data collection. Field has demonstrated its ability to adapt both through its current capabilities and the incorporation of new functionalities developed ad hoc and at the request of Edenor.
Business Challenges
Through MODA® (Digitally Assisted Operation Model), Pecom has driven a digital transformation that drastically changes the way it operates, focusing on comprehensive solutions that benefit the entire value chain, providing greater agility in decision-making, better operational efficiency, and reducing idle times while caring for the environment and ensuring the safety of people and assets. A fundamental part of this model is supported by the use of Voölks’ Field Service as a web and mobile platform to standardize data collection in the field for hundreds of O&M processes.
The adoption of Field within Pecom began in 2018 based on the need identified by the Service and Maintenance Engineering Division to stop using paper forms to support field tasks and services. They had a clear understanding of their requirements and the characteristics the solution needed to meet:
● Function entirely offline.
● Quickly provide management and field work information.
● Establish an efficient certification model for completed tasks to shorten billing times for their clients.
● Standardize the type of data to be collected and ensure all relevant safety and hygiene information is correctly entered to comply with insurance and ART requirements.
● Ensure the traceability and inviolability of field data collected.
● Use all this information to improve O&M management with Indicator Dashboards.
To verify that Field was the right solution, a pilot was conducted for a specific service over two months. At the end of this period, Pecom expressed complete satisfaction with the results obtained. However, there were a couple of desired functionalities that were not implemented in Field, so the Voölks development team diagnosed the needs, defined a scope validated with the client, and implemented the improvements in less than two weeks.
The Field solution, consisting of the web application and the mobile app, is now used by Pecom in hundreds of processes, both for client services and internal processes such as inspections, vehicle control, environmental management, etc.
Why did you choose Field Service?
Results
Business Challenges
In its quest to optimize the management of its field operations, Procamaronex faced challenges similar to those of other companies: the need to streamline data collection, improve decision-making, and ensure compliance with quality and safety standards in its operations. Additionally, the company sought to efficiently integrate its work teams and contractors to increase productivity and coordination among them.
Why did you choose Field Service?
Results
By implementing Field Service, Procamaronex expects to significantly improve the operational efficiency of its field teams, ensure stricter compliance with quality and safety standards, and increase coordination and productivity among its teams and contractors.
With a robust technological solution and a focus on continuous improvement, Procamaronex is poised to reach new levels of excellence in managing its field operations, solidifying its position as a leader in the aquaculture industry.
With Voölks’ Field Service, Procamaronex is ready to face future challenges with confidence and success!
Business Challenges
Pampa Energía is an Argentine company headquartered in Buenos Aires, founded in 2005. It is one of the most important companies in the Argentine energy sector, participating in both the generation and transmission of electricity and in the production and transportation of natural gas. It participates in 12% of electricity generation, 85% of electricity transmission nationwide in Argentina, as well as 6% of production (including a significant portion of the Vaca Muerta field) and 60% of natural gas transportation.
At the beginning of 2018, the systems management of the Exploration and Production (E&P) unit of Pampa set out to start a paperless process that would allow them to organize data collection in field processes and have management indicators to improve decision-making. It was also crucial to have supporting documentation on the compliance with quality and safety standards in all work and projects carried out in the fields. Since then, dozens of new processes have been implemented. Currently, the implementation and production release of the Digital Work Permit module, which allows for greater integration of functions between contractors and Pampa staff, is underway.
Some of the processes implemented with Field include:
- Individual Daily Reports
- PPE Delivery
- Entry Registration
- Training Attendance Registration
- Asset Checklists
- Loss Registration
- Fleet Management
- Measurement Registration
- Equipment Use and Delivery Inspections
- Workflow Management
- Contractor Monitoring
- Works and O&M Certification
- Work Permits
- CSMS
- Work at Heights Control
- Compliance with Golden Rules
- Unsafe Acts and Conditions Registration
The initial implementation advance in E&P was followed by the adoption of Field by the Generation business, and more recently by the Corporate sector. Today, the entire Pampa business is integrated under Active Directory, maintaining the three Organizational Units separate and increasingly integrating the platform with Pampa’s proprietary systems.
Why did you choose Field Service?
Pampa Energía selected Voölks’ Field solution to automate its Field Service project for several key reasons. Firstly, the robust functionality of Field offers a wide range of tools to optimize the management of field teams. The intuitive interface facilitates user adoption and streamlines the training process, allowing for quick implementation and a smooth transition to a more efficient way of working. This is especially important for Pampa Energía, which aims to maximize productivity and reduce downtime in its operations.
Another decisive factor was Field’s ability to adapt to the specific needs of Pampa’s various businesses. With customization and configuration options, the solution can easily fit into the company’s existing workflows and processes, providing a tailored solution that perfectly aligns with its business objectives and requirements. Agility and flexibility are two adjectives that repeatedly come up when referring to Field.
Results
Business Challenges
IMA SI is a company with more than 500 employees, operating in six business units, with a presence in Argentina, Chile, Peru, and other countries in the region.
A significant part of IMA’s challenge involves carrying out the planning, scheduling, and execution of comprehensive maintenance tasks for industrial plants efficiently, without costs skyrocketing. And for this, IMA understood that it was crucial to have accurate information about the use of resources and the level of achievement of its objectives.
Why did you choose Field Service?
However, they decided to conduct a one-month pilot to test the new functionalities and receive assistance from Voölks’ technicians to shorten the learning curve and adoption of the platform. The pilot consisted of implementing 15 processes-forms ranging from Vehicle Use Control, Expense Reporting, Equipment Inspection prior to delivery, to Training Assistance and Operation Checklists for all types of equipment (grinders, cranes, generators, etc.).
Another key factor in choosing Voölks was Field’s proven ability to adapt to the specific needs of IMA’s various services. With customization and configuration options, the solution was easily able to fit into the company’s existing workflows and processes, providing a tailored solution that aligned perfectly with its business objectives and requirements.